Congratulations Drs. Helen Novak Lauscher and Kendall Ho on their recent publication, Real-Time Virtual Support: a network of virtual care for rural, remote, First Nations, and pan-provincial communities in British Columbia, in the Canadian Medical Association Journal (CMAJ)!
In British Columbia, a collaboration among the Rural Coordination Centre, the First Nations Health Authority, the BC Ministry of Health, and the University of British Columbia has established the Real-Time Virtual Support network. This initiative aims to improve access to healthcare and promote equity for rural, remote, First Nations, and pan-provincial communities by providing virtual care services for patients and support for health professionals.
Publication Title
Real-Time Virtual Support: a network of virtual care for rural, remote, First Nations, and pan-provincial communities in British Columbia (CMAJ, 2025)
Abstract:
Canada’s health systems are under pressure due to an aging population, a healthcare workforce crisis, and increasing demands for services, particularly in rural and remote areas, including First Nations communities. The COVID-19 pandemic intensified these challenges and led to the rapid adoption of virtual care. As the pandemic receded, debate arose regarding the effectiveness of virtual care. While some regions reduced its use, partnerships in British Columbia, including the Rural Coordination Centre and the First Nations Health Authority, developed the Real-Time Virtual Support (RTVS) network. This integrated hybrid care model aims to improve access and address healthcare gaps in rural, remote, and First Nations communities across the province.
“Advancing health equity is the RTVS guiding star – it’s not about the technology, but about the human connection that technology can enable.” – Dr. Helen Novak Lauscher
“Virtual care needs to be integrated with in person care seamlessly to provide full hybrid care to ensure optimal quality and safety for patients.” – Dr. Kendall Ho
